This Policy is part of the User Agreement of the changedept.com Service (hereinafter referred to as the “Service”) and regulates AML (“Anti-Money Laundering”)/KYC (“Know Your Customer”) procedures aimed at combating money laundering and terrorist financing.
By using the Service, the User agrees to the terms of this Policy.
1. Transaction verification
The service conducts mandatory AML verification of all incoming transactions using the blockchain analytics system of a professional blockchain analyzer. In addition, a risk assessment system (Risk-Score) is used, based on analytical data received from BitOK, GetBlock, and CoinKYT AML analyzers valid for the exchange service.
The Service has the right to classify transactions by risk level (including “yellow” and “red” markers) and, if an increased risk is detected (more than 60% of the total Risk-Score), suspend the operation until the verification is completed in accordance with FATF standards.
Risk markers include the following labels: Child Exploitation, Dark Market, Fraudulent Exchange, Dark Service, Enforcement action, Gambling, Illegal Service, Mixer, Ransom, Sanctions, Scam, Stolen Coins, Terrorism Financing, ATM, Exchange (High Risk), Liquidity Pools, P2P Exchange (High Risk), Unnamed Service.
Procedure:
• Suspension of application processing;
• Sending a request to the user for identity verification and/or confirmation of the origin of funds (KYC/SoF);
• Waiting for the user to provide the requested materials;
• Receipt and verification of the submitted documents, or recording the user’s refusal to provide them;
• Making a decision to resume processing the application, return the digital currency, or refuse to conduct the operation.
2. Rights of the Service
The Service has the right to:
• suspend the transaction for up to 14 calendar days or until the verification is completed;
• withhold funds until the end of the investigation;
• request identity documents, residential address, as well as photo/video verification;
• Request proof of wallet ownership, additional transaction information;
• Require proof of the source of funds;
• refuse to carry out transactions, including the withdrawal of funds to third parties;
• make refunds only to the details from which the funds were received.
3. Refunds
Refunds are made:
• After providing all the requested data and completing the verification, the cryptocurrency network fee is charged;
• in case of refusal to pass KYC/SoF, a commission of up to 5% of the transaction amount is charged, but not more than $100;
• in case of blocking by external platforms, only after the full unblocking of funds by the world regulator and/or other regulator, trading partner, custodial service (including at the request of law enforcement agencies) and/or payment system, a commission of up to 5% of the transaction amount is charged, but not more than $100;
• within 7 calendar days from the date of the decision;
• to the details from which the transfer was received.
For bona fide customers whose funds after passing KYC/SoF are not confirmed as related to money laundering, the exchange or refund fee is limited solely by the network fee.
In the event that when sending funds, the exchange accounts of the exchange service are blocked due to the internal risk control of the third-party platform, the service reserves the right to refund funds only after the completion of the procedure for unblocking the client’s assets on the corresponding exchange account.
4. Obligations of the User
The User is obliged to provide complete and reliable information at the request of the Service.
5. Final provisions
The Service has the right to change this Policy unilaterally. The current version is published on the website and comes into force from the moment of posting.